Often as IT administrators you think it would be extremely useful if you had the ability to allow a user to capture issues as they occur rather than try and reproduce it at a later date.

In comes Screen Recorder by Byrak Uysaler, a free utility you are able to deploy to your estate and create an invaluable tool to allow users to capture issues under their own user context, on the affected end point.

Further reading:
https://technet.microsoft.com/en-us/magazine/2009.03.utilityspotlight2.aspx

It can be downloaded here:
UtilityOnlineMarch092009_03.exe

Utility_ScreenRecorder_27022015

I have also attached a sample recording here: