[Microsoft Surface] Surface Pro 4 displays no on screen keyboard for Direct Access workaround

Summary

Microsoft Surface Pro 4 did not display an on-screen keyboard at the secure desktop when prompting for a One Time Pass Code to access Direct Access

Issue:

If your organisation has taken the plunge to support Surface Pro 4’s you may find if a user does not have a keyboard plugged in/docked you are unable to enter a One Time Pass code as no on screen keyboard is displayed. Since you are on a secure desktop you are unable to open the on screen keyboard as you would for most situations if you found a keyboard is not displayed.

As a result the user experiences the frustration of having no network access (on the assumption the device is locked down to only access DA)

Resolution:

While not ideal here is the fix found by a colleague

“I was investigating a user question about using the Function keys on the on-screen keyboard as there was no way to press F5 (or other keys) using the standard key layout.

I went into Settings > Devices > Typing and enabled the option to “Add a standard keyboard layout as a touch keyboard option”

I was then able to display and use the full keyboard.

However I then discovered that with the full keyboard as the active one an odd thing happened when prompted by the OTP prompt.

If I touched the Text entry box, then OK then Text Box, then OK then the Text box again, the OSK would display.

I was then able to select a different keyboard layout and the same thing would happen – repeated Text box > OK presses would display the OSK.

Interestingly if I then disabled the option to “Add a standard keyboard layout as a touch keyboard option” the OSK still displayed with the OTP prompt after the repeated Text box > OK presses.

This is retained even after a re-boot.”

Implementation

1) Click the Start/Action button > Settings

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2) Click Devices

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3) Click the Typing tab
4) Check “Add a standard keyboard layout as a touch keyboard option

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Then at the direct access prompt

3) Click the Text box > Click Ok

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4) Repeat twice, on the third attempt an on screen keyboard will appear

20160126_111301

While not ideal this is a quick workaround for the issue until Microsoft releases a patch to fix the issue.

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